Terms and condition


Emilie Soll ships in 1-3 days, we ship our packages with DAO. Emilie Soll can not be held responsible for delays with our packet distributors.

When ordering later than 12 noon, delivery time will be extended by one day. In case a product can not be delivered as stated, we will contact you within 2-4 business days.


Emilie Soll ships from Denmark, therefor VAT might be added depending on your destination country.


There is a 14-day withdrawal right and 14-day return on all goods, calculated from the date of receipt of the goods. If you regret a purchase, return the item in the same condition as you received it. You may have tried the product, but in cases where the product has been used, the item can not be returned. The product is considered to be in use if used in addition to what is possible when you try a product in a physical store. Once the item has been returned and approved, the money will be credited to your account within a few days. However, shipping costs for return must be met. For practical details see the Point of Complaints.


Emilie Soll provides 2 years' right of complaint pursuant to the Sales of Goods Act on extensive fabrication and material defects found in the normal use of the product. The warranty does not cover errors, damage or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention. Complaints about defects that should be discovered by the usual inspection of the product must be notified to [email protected] within 14 days of purchase. The item can subsequently be returned for repair, replacement or by appointment. crediting. In connection with claims for damages, Emilie Soll is responsible for returning costs within a reasonable amount.

Returns can also be done by refusing to receive or deliver the item personally with us. It is not a requirement, but the expedition is promoted if full information is included in the package - such as copy of order confirmation, registration number and bank account account number for which reimbursement may take place, copy of any. prior correspondence etc.


In the event of returned goods or prepaid goods canceled before shipment, a full or partial refund of the purchase price must be made. Refunds are usually always made by bank transfer, and Emilie Soll therefore needs information about the registration number and account number of your bank account. This information is not sensitive, and can be disclosed without further notice. e-mail or other traditional form of correspondence.


In addition to the price of the product, a fee of 33, - DKK will be charged for dispatch and shipment.


It should be emphasized that no personal information registered on emiliesoll.com will at any time be transferred, sold or available to third parties. All information is stored in a reliable manner and is only available to trusted employees at emiliesoll.com.

During a purchase, enter the required shipping and contact information. This information is used exclusively to proces your order. The information is transmitted and stored electronically in unencrypted form and stored for five years. The information normally finds no use, but can be used in a possible. police investigation. All fake orders are filed!

Tietgensgade 72, st.tv
1704 København V.
Email: [email protected]
Phone: +45 28 34 28 28
CVR. 39503727